Terms of Service

The short version

Lullable is audio you listen to in bed. Listen to as much of it as you like, personally. Don't re-upload it, sell it, or feed it into something else. If you subscribe one day, you can cancel any time in one tap from your phone's subscription settings, and cancelling stops the next charge.

Lullable is not medicine and not a medical device. Please don't listen while driving.

The long version follows, and the long version is the one that counts.

1. Who you're agreeing with

These Terms are an agreement between you and Tecnologías Stellar, S.A. de C.V. ("Lullable", "we", "us"), Agrarismo 38, Col. Escandón, Ciudad de México, C.P. 11800, México — info@getlullable.com.

They cover the getlullable.com website, the Lullable newsletter, the Lullable app and everything you can hear in it (together, the "Service"). By using any part of the Service you accept them. If you don't, the remedy is simple and free: stop using it.

How we handle personal data is in the Privacy Policy, which is part of this agreement.

2. Who may use it

You need to be 18 or older to buy a subscription. If you're between 13 and 17 you may use the Service with the involvement of a parent or guardian, who is the one accepting these Terms. Lullable is not intended for children under 13, and in the European Economic Area and the United Kingdom, under 16.

3. What Lullable is — and what it is not

Lullable reads true, gently uninteresting material and slow stories aloud, warmly and progressively more quietly, so that a busy mind has somewhere soft to go. That is the whole product and the whole promise.

It is not a medical device. It is not therapy, not a sleep aid in any regulated sense, and not intended to diagnose, treat, cure, or prevent any illness or condition. We make no clinical claims and we don't measure anything about your body. Nothing in the Service is medical advice.

If sleep is a persistent problem for you, please see a doctor. Chronic sleeplessness is often a symptom of something a physician can actually help with, and an audio app is not a substitute for that. If you are in distress, contact a health professional or your local emergency services.

Please use it safely. Lullable is designed to make you sleepy. Do not listen while driving, cycling, operating machinery, or doing anything else where falling asleep would hurt you or somebody else. Keep the volume low — long listening at high volume can damage hearing. If you use headphones or earbuds in bed, use ones designed for it.

4. Your account

The app requires an account, created with Sign in with Apple. Keep control of the Apple ID behind it, tell us if you think someone else has access, and don't share the account. You're responsible for what happens under it.

You can delete your account at any time, from inside the app in its settings — or by writing to info@getlullable.com if you'd rather we did it. Deleting an account erases the personal data described in the Privacy Policy, including your listening history, and it cannot be undone. Deleting an account does not by itself cancel a subscription bought through an app store; cancel that separately, as described in the next section.

5. Subscriptions, billing, and cancelling

Some content is free and some requires a paid subscription. These rules apply to it:

• Price and terms are shown before you pay. No charge happens without you confirming it at that screen.
• Subscriptions renew automatically at the end of each period — monthly or yearly, as chosen — at the then-current price, until you cancel.
• You cancel in your app store, not with us: Settings → your name → Subscriptions on iOS, or Google Play → Subscriptions on Android. Cancel at least 24 hours before the renewal date, or that period will be charged.
• Cancelling stops future charges and keeps your access until the end of the period you already paid for. We don't cut you off early.
• Deleting the app does not cancel anything. Only the app store's cancel button does.
• Free trials, if offered, convert to a paid subscription automatically unless you cancel at least 24 hours before the trial ends.
• Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their policies — we cannot process them ourselves, though we will happily point you at the right form.
• If you're in the EU or UK, you have a 14-day right of withdrawal on digital content. By starting to stream or download content within those 14 days you agree that we begin performance immediately and you acknowledge losing that right — the standard trade for instant access.
• If you're in Mexico, your rights under the Ley Federal de Protección al Consumidor apply in full and nothing here reduces them.
• Prices can change. We'll tell you before a change affects you, and you can cancel before it takes effect.

6. What you may do with the audio

We give you a personal, limited, non-exclusive, non-transferable, revocable licence to stream and — where the app offers it — download Lullable content for your own private, non-commercial listening. Play it to your household, to your kid, to a friend on the sofa. That's all fine.

You may not:

• copy, re-upload, or redistribute the audio anywhere, including YouTube, podcast feeds, Spotify, or file-sharing services;
• play it publicly or commercially — in a business, hotel, clinic, class, or event;
• sell it, rent it, sublicense it, or bundle it into another product;
• use it, or any transcript of it, to train, fine-tune, or evaluate a machine-learning model;
• strip out or work around any technical protection, scrape the Service, or use bots against it;
• reverse-engineer the app except to the extent the law says you may regardless of this clause.

The scripts, recordings, voices, text, design, and the name Lullable are ours or our licensors', protected by copyright and trademark law. This licence gives you listening rights and nothing else.

7. The newsletter and the website

Subscribing to the newsletter means you're asking us to email you. Every issue has a one-click unsubscribe and it works immediately. The essays and story pages on this site are free to read and free to link to, and quoting a paragraph with a link back is welcome. Republishing them wholesale is not.

8. Behaving yourself

Don't use the Service to break the law, to interfere with it working for other people, to gain access you weren't given, or to harass anybody. If you send us feedback or ideas — please do — we may use them freely and without owing you anything, which is the only workable arrangement for a two-person company.

9. Apple and Google

If you got the app from Apple's App Store, Apple's Licensed Application End User Licence Agreement also applies, and where it conflicts with these Terms on the app software itself, Apple's terms win. Apple is not a party to this agreement, has no obligation to support the app, and is a third-party beneficiary entitled to enforce it. Any claim about the app being defective goes to Apple as your refund route, and anything beyond that is ours to answer, not Apple's. Equivalent terms apply to Google Play.

10. Availability, and what we don't promise

We want the Service up all the time and it mostly will be, but it is provided "as is" and "as available", without warranties of any kind — express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that it will make you sleep, that it will be uninterrupted or error-free, or that any particular story stays in the catalogue. We may add, change, or retire content and features.

Where the law where you live doesn't allow a disclaimer like that — and several places don't — it doesn't apply to you, and your mandatory local consumer rights stand untouched.

11. Limits on liability

To the fullest extent the law allows, Lullable is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or lost sleep. Our total liability for any claim relating to the Service is capped at whatever you paid us in the twelve months before the claim, or US$100 if you paid us nothing.

Nothing here limits liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot legally be limited.

12. Indemnity

If your use of the Service in breach of these Terms causes a third-party claim against us, you'll cover the reasonable costs of dealing with it. We'll tell you promptly if that ever happens and let you take part in the defence.

13. Ending it

You can stop using the Service, delete your account, and cancel your subscription whenever you want. We can suspend or end your access if you materially breach these Terms — for redistributing our audio, for instance — and where it's reasonable to do so we'll warn you first and give you a chance to fix it. If we end your access without cause while you're paid up, we'll refund the unused part.

14. Copyright complaints

If you believe something on the Service infringes your copyright, email info@getlullable.com with a description of the work, the exact URL, your contact details, and a statement that you believe in good faith the use isn't authorised. We take these seriously and we act on them.

15. Changes to these Terms

We may update these Terms. The date at the top changes when we do, and if a change materially affects you we'll say so by email or in the app before it takes effect. Continuing to use the Service after that means you accept the new version. If you don't, cancel — and if you cancel over a change we made mid-period, tell us and we'll refund the remainder.

16. Governing law and disputes

These Terms are governed by the laws of Mexico. Any dispute goes to the competent courts of Ciudad de México, and both of us waive any other jurisdiction — except that if you're a consumer, you keep every right to sue, and be sued, where your own law says you can, and Mexican consumers may take the matter to PROFECO first.

Before any of that, please just email us. Almost everything is a misunderstanding that one reply fixes.

17. Odds and ends

If a clause turns out to be unenforceable, the rest survives. Not enforcing something once doesn't waive it forever. You can't transfer this agreement; we can, to a successor if the company is sold. These Terms plus the Privacy Policy are the entire agreement between us about the Service.

18. Contact

• Tecnologías Stellar, S.A. de C.V.
• Agrarismo 38, Col. Escandón, Ciudad de México, C.P. 11800, México
• info@getlullable.com

We read everything that arrives, usually at a sensible hour.